Return Policy

Last updated: [2026.3.31]

At LockSelect, we want you to feel confident in every purchase. If something isn’t right, we’re here to help.

30-Day Return Window

You may request a return within 30 days of delivery.

To be eligible for a return:

Item must be unused and uninstalled
Must be in original packaging
Proof of purchase is required

Important: Installed Products

Due to the nature of lock and security hardware:

Installed or used locks are not eligible for return
Products showing signs of installation or wear may be rejected

We strongly recommend reviewing product specifications carefully or contacting us before installation.

Non-Returnable Items

The following items cannot be returned:

Installed or used products
Custom or special-order items
Clearance or final sale items

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

Contact us within 48 hours of delivery
Include photos and order details

We will work quickly to resolve the issue with a replacement or refund.

Return Process

To start a return:

Email us at support@lockselect.com
Provide your order number and reason for return
Wait for return authorization and instructions

Returns sent without authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs
Original shipping fees are non-refundable
If the return is due to our error, we will cover the return cost

Refunds

Once your return is received and inspected:

You will be notified of approval
Approved refunds are issued within 5–10 business days
Refunds are made to the original payment method

Exchanges

We do not offer direct exchanges. If you need a different item, please place a new order.

Order Cancellations

Orders can only be canceled before they are shipped. Once shipped, they must follow the return process.

Need Help?

Our support team is here for you:

Email: support@lockselect.com
Hours: Mon–Fri, 9AM–5PM (PST)

We’re committed to making your experience with LockSelect simple and reliable.

Returns are only accepted for unused and uninstalled items！

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These work well.

These work very well. Very happy with them. The cable goes through the holes that line up when the zippers are closed on my duffle.

Works Fine Just Know Its Limits

Overall, I'm pretty satisfied with this padlock. It's been a while since I've had something close to a full-size lock (I usually stick to those smaller compact locks.) After feeling it out, most of it is molded plastic, which is a bit disappointing. It does feel like there's a metal core inside from using the code and keys, though it's hard to confirm without taking it apart. I will say it definitely feels more like a light-duty lock, but it does have some weight to it adding some huff.The dial wheels are small and slightly further back than I'd like, so they can be a bit tricky to spin. Also, the lock only really works in a specific order. If the key is in a certain position, the dials won't move, so you kind of have to learn how it wants to be used. If you try to switch between the key and code without resetting things properly, the latch may not want to release. It takes a bit of muscle memory to get used to this one.It does feels a bit lower cost in design at the end of the day. It's fairly chunky, which I like, but the shackle doesn't look really thick or hardened. It feels more like a deterrent than real security like most budget locks. I wouldn't trust it with anything high-value, but for something like a locker or gym bag, it's fine. It looks decent, feels okay in the hand, and works as intended.

Easy to use, and well designed for daily use.

This 4 digit combination padlock is sturdy, easy to use, and well designed for daily use. The waterproof outer shell feels solid and protects the internal components from rain and moisture. The zinc alloy inner body and hardened steel shackle give it a durable, secure feel that works well for outdoor storage, gates, or gym lockers.Setting the combination is straightforward, and the included backup keys are a helpful feature. It is also reassuring that the code can be recovered if it is ever forgotten. The lock opens smoothly and the numbers turn cleanly without sticking.Overall, this is a reliable and well built lock that performs exactly as advertised. It is a strong choice for anyone who needs a dependable combination lock for indoor or outdoor use.

5 Stars- Kept theft out of Locker

5 absolute stars. You may be wondering why I'm rating it 5 stars, but the photo included in my review has a broken, mangled lock. That is because I recently started going to LA Fitness off Roswell Road in Atlanta after work. I always lock up belongings, including my engagement ring, while I work out and then come back to the locker room to grab my stuff. Today, I came back to the locker room and it was clearly tampered with. The plastic liner was ripped off, exposing the visible cable, and it was just tore up in a rabid attempt of theft. But this little lock earned itself a FIVE STAR REVIEW because it did not BREAK and my belongings were SAFE. So, this is your sign to buy that lock. It's sturdy guys.

This 4-Digit Combo Padlock is a LOCK! ?? ??

The Forge 4-Digit Combination Padlock is SOLID. It is heavy, well made and free of any immediately discernible defect. With the easy to understand instructions (provided in English and Spanish), the combination was very easy to set. The whole process took under 30 seconds to complete.I absolutely recommend this padlock, this is just GREAT VALUE!