FAQ – LockSelect

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Find answers to common questions about LockSelect’s locks, including TSA-approved luggage locks, product usage, orders, shipping, and warranty policies. If you can’t find what you’re looking for, our support team is always here to help.

1. General Questions

What is LockSelect?

LockSelect is an online marketplace specializing in high-quality locks, including TSA-approved luggage locks, padlocks, smart locks, and security solutions for travel, home, and business use.

Are your locks TSA-approved?

Our travel locks are TSA-approved, allowing airport security to inspect your luggage without damaging the lock. Please check the product details for certification.

What types of locks do you sell?

We offer a wide range of locks, including:

TSA-approved luggage locks
Combination padlocks
Keyed padlocks
Smart locks
Cable locks
Shackle locks
Door and home security locks

2. TSA Locks & Travel

What is a TSA-approved lock?

A TSA-approved lock is a lock that can be opened and re-locked by airport security using a master key, without damaging your luggage.

Why should I use a TSA lock when traveling?

Using a TSA lock helps:

Protect your belongings
Avoid luggage damage during inspection
Comply with airport security regulations

3. Orders & Payments

What payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, Google Pay and other secure payment options.

Can I modify or cancel my order?

Orders may be modified or canceled before they are processed for shipping. Please contact our support team as soon as possible.

Is my payment information secure?

Yes. We use industry-standard encryption and secure payment gateways to protect your information.

4. Shipping & Delivery

How long does shipping take?

Shipping usually takes between 2–7 business days depending on your location and product availability.

Can I track my order?

Yes. Once your order ships, you will receive a tracking number to monitor your delivery.

Do you offer free shipping?

Yes, we offer free shipping on selected orders or above a certain amount.

5. Returns & Warranty

What is your return policy?

We offer a 30-day return policy for unused products returned in their original packaging.

What if my order arrives damaged or incorrect?

Please contact us immediately with photos and your order number so we can arrange a replacement or return.

Do your products include a warranty?

Many of our products come with manufacturer warranties. Warranty details are available on product pages.

Product & Usage

How do I set or reset my combination lock?

Each product includes step-by-step instructions. Typically:

Enter the default code to open the lock. (e.g., 000)
Slide the reset switch on the bottom back of the lock to the right.
Set your new combination.
Slide the reset switch back to the left to complete the setup.

Are your locks weatherproof?

Many of our locks are designed to be water-resistant and rust-resistant. Check the product description for specific ratings.

What should I do if I forget my combination?

For security reasons, combination locks cannot be reset without the correct code. We recommend:

Keeping a record of your code
Contacting our support team for guidance

Who provides TSA certification?

The most recognized organization is Travel Sentry®, which manages the global TSA lock system used in many countries.

Still Have Questions?

Our team is ready to assist with choosing the right locks, order support, and technical advice.

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These work well.

These work very well. Very happy with them. The cable goes through the holes that line up when the zippers are closed on my duffle.

Works Fine Just Know Its Limits

Overall, I'm pretty satisfied with this padlock. It's been a while since I've had something close to a full-size lock (I usually stick to those smaller compact locks.) After feeling it out, most of it is molded plastic, which is a bit disappointing. It does feel like there's a metal core inside from using the code and keys, though it's hard to confirm without taking it apart. I will say it definitely feels more like a light-duty lock, but it does have some weight to it adding some huff.The dial wheels are small and slightly further back than I'd like, so they can be a bit tricky to spin. Also, the lock only really works in a specific order. If the key is in a certain position, the dials won't move, so you kind of have to learn how it wants to be used. If you try to switch between the key and code without resetting things properly, the latch may not want to release. It takes a bit of muscle memory to get used to this one.It does feels a bit lower cost in design at the end of the day. It's fairly chunky, which I like, but the shackle doesn't look really thick or hardened. It feels more like a deterrent than real security like most budget locks. I wouldn't trust it with anything high-value, but for something like a locker or gym bag, it's fine. It looks decent, feels okay in the hand, and works as intended.

Easy to use, and well designed for daily use.

This 4 digit combination padlock is sturdy, easy to use, and well designed for daily use. The waterproof outer shell feels solid and protects the internal components from rain and moisture. The zinc alloy inner body and hardened steel shackle give it a durable, secure feel that works well for outdoor storage, gates, or gym lockers.Setting the combination is straightforward, and the included backup keys are a helpful feature. It is also reassuring that the code can be recovered if it is ever forgotten. The lock opens smoothly and the numbers turn cleanly without sticking.Overall, this is a reliable and well built lock that performs exactly as advertised. It is a strong choice for anyone who needs a dependable combination lock for indoor or outdoor use.

5 Stars- Kept theft out of Locker

5 absolute stars. You may be wondering why I'm rating it 5 stars, but the photo included in my review has a broken, mangled lock. That is because I recently started going to LA Fitness off Roswell Road in Atlanta after work. I always lock up belongings, including my engagement ring, while I work out and then come back to the locker room to grab my stuff. Today, I came back to the locker room and it was clearly tampered with. The plastic liner was ripped off, exposing the visible cable, and it was just tore up in a rabid attempt of theft. But this little lock earned itself a FIVE STAR REVIEW because it did not BREAK and my belongings were SAFE. So, this is your sign to buy that lock. It's sturdy guys.

This 4-Digit Combo Padlock is a LOCK! ?? ??

The Forge 4-Digit Combination Padlock is SOLID. It is heavy, well made and free of any immediately discernible defect. With the easy to understand instructions (provided in English and Spanish), the combination was very easy to set. The whole process took under 30 seconds to complete.I absolutely recommend this padlock, this is just GREAT VALUE!