FAQ – LockSelect

Need Help? We're Here for You

Find answers to common questions about LockSelect’s locks, including TSA-approved luggage locks, product usage, orders, shipping, and warranty policies. If you can’t find what you’re looking for, our support team is always here to help.

1. General Questions

What is LockSelect?

LockSelect is an online marketplace specializing in high-quality locks, including TSA-approved luggage locks, padlocks, smart locks, and security solutions for travel, home, and business use.

Are your locks TSA-approved?

Our travel locks are TSA-approved, allowing airport security to inspect your luggage without damaging the lock. Please check the product details for certification.

What types of locks do you sell?

We offer a wide range of locks, including:

TSA-approved luggage locks
Combination padlocks
Keyed padlocks
Smart locks
Cable locks
Shackle locks
Door and home security locks

2. TSA Locks & Travel

What is a TSA-approved lock?

A TSA-approved lock is a lock that can be opened and re-locked by airport security using a master key, without damaging your luggage.

Why should I use a TSA lock when traveling?

Using a TSA lock helps:

Protect your belongings
Avoid luggage damage during inspection
Comply with airport security regulations

3. Orders & Payments

What payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, Google Pay and other secure payment options.

Can I modify or cancel my order?

Orders may be modified or canceled before they are processed for shipping. Please contact our support team as soon as possible.

Is my payment information secure?

Yes. We use industry-standard encryption and secure payment gateways to protect your information.

4. Shipping & Delivery

How long does shipping take?

Orders are typically processed within 1–3 business days. After processing, standard U.S. shipping usually takes 2–5 business days. Expedited shipping options may be available at checkout.

Once your order ships, you’ll receive a tracking number by email. Delivery times may be affected by weather, carrier delays, or periods of high demand.

Can I track my order?

Yes. Once your order ships, you will receive a tracking number to monitor your delivery.

Do you offer free shipping?

Yes. LockSelect offers free standard shipping within the United States. Orders are typically processed within 1–3 business days, and standard delivery usually takes 2–5 business days after processing. Expedited shipping options may be available at checkout.

5. Returns & Warranty

What is your return policy?

We offer a 30-day return policy for unused products returned in their original packaging.

What if my order arrives damaged or incorrect?

Please contact us immediately with photos and your order number so we can arrange a replacement or return.

Do your products include a warranty?

Many of our products come with manufacturer warranties. Warranty details are available on product pages.

Product & Usage

How do I set or reset my combination lock?

Each product includes step-by-step instructions. Typically:

Enter the default code to open the lock. (e.g., 000)
Slide the reset switch on the bottom back of the lock to the right.
Set your new combination.
Slide the reset switch back to the left to complete the setup.

Are your locks weatherproof?

Many of our locks are designed to be water-resistant and rust-resistant. Check the product description for specific ratings.

What should I do if I forget my combination?

For security reasons, combination locks cannot be reset without the correct code. We recommend:

Keeping a record of your code
Contacting our support team for guidance

Who provides TSA certification?

The most recognized organization is Travel Sentry®, which manages the global TSA lock system used in many countries.

Still Have Questions?

Our team is ready to assist with choosing the right locks, order support, and technical advice.

Best Price Guarantee

Shop with confidence—we've got the best price on locks, guaranteed!*

Free Security Consultation

Get expert advice on choosing the right locks and hardware for your home or travel — completely free.

Guaranteed Quality

Premium materials, strict quality control, and reliable performance —
security you can trust every day.

Secure Payments

We offer secure and flexible payment methods to make your purchase easy and stress-free.

Fast Nationwide Shipping

Quick dispatch, secure packaging, and reliable delivery.

91%

(2283)

(236)

(0)

Good quality

They have great quality and easy to use them.

Solid Little Lock

I'm going cross country and need a luggage lock.I bought a different one first from a different manufacturer. It came highly recommended by lock reviewers and one of the AI agents. I couldn't get that lock to accept a new code, and so I refunded it.I then bought a two pack of these because I still wasn't convinced that it would fit into the small holes on my zipper tabs. I have a strange back pack. It is made and sold by the Boss musical instrument company, and is designed to hold my pedal board. I have more zippers than locks. My biggest regret is not simply buying the 4 pack of these.Instructions were clear:This was the entire issue with the first lock. That lock came with a 4 image pantomime of what to do on the back of the package, and nothing was clearly explained. The dial numbers were loose and sloppy. This lock came with an instruction card that unfolded, and explained things easily.Setting the code was ridiculously easy. If you have a bad memory put the code in your secure files folder or something. Because, while you can change the code infinite times, it will always require the current set PIN.I think that this lock is as durable as it can be. If somebody takes a set of bolt cutters to it, it won't last long. But I bet you could run it over with your car for days and it would still work.It's black in color as the pictures show. The numbers are bright white. They click into place and don't feel sloppy, It has a decent weight for a small object.I would never buy a lock based on its looks, but the design team have made a nice looking product.Value for money is a little harder for me to quantify this time. The ONLY reason that I have to buy this lock, is because other people already have the keys to break into it and rifle through my stuff and potentially steal it. Like happened a few months back with that dude's Oscar.I don't find that to be a good value at all!But the price of these locks versus the perceived durability of them means that if I'm forced to buy more TSA locks in the future, I wouldn't hesitate to purchase from this country.

Big sturdy lock with good snap action combination dial, plus backup keys.

This lock has a shackle that is just a hair too big for my gate, but otherwise it is a great lock for many applications, including storage lockers. My gate is a very common gravity latch swinging gate so check your dimensions before purchasing. This shackle is about 5/16" and the hole on the gate is slightly over 1/4" for a 1/4" / 6 mm shackle.Even though it is not suitable for my particular application I am giving it 5-stars for build quality and the ability to easily reset the combination.

Check my photos- Best purchase in a long time!

More than super impressed with these. Excellent quality, super well-made, and the flexible cable allows me to lock all three zippers at once on the outside of my roll-aboard case. What a great value too! Buy these, not any others.

Heavy Duty TSA Combination Lock with Backup Key Access

Review:This 2-pack SURE LOCK TSA-approved combination padlock set provides a versatile security solution for protecting cases, lockers, storage areas, and equipment. The combination of a resettable 4-digit code and backup key access is a convenient feature, giving you an alternative way to unlock the padlock if the combination is forgotten or unavailable.The TSA-approved design makes these locks especially useful for travel and equipment cases that may require inspection. They work well with compatible cases such as equipment boxes, tool cases, camera cases, and other storage containers where secure access is important.The reinforced lock body and hardened steel shackle provide a solid feel and appear built for frequent use. Compared with smaller luggage-style locks, this design offers a more substantial level of protection for larger cases, lockers, and storage applications.The versatility is another strong point. These locks can be used indoors or outdoors for applications such as tool boxes, storage units, gates, sheds, cabinets, and lockers. Having two locks in the package also makes it convenient to secure multiple items or keep a spare available.Pros4-digit combination with backup key accessTSA-approved design for compatible travel casesHeavy-duty construction with hardened steel shackleSuitable for equipment cases, lockers, and storage areas2-pack provides convenient extra coverageConsRequires remembering the combination or keeping the backup key secureNot designed as a replacement for high-security commercial locksSummaryA durable and versatile padlock set that combines convenience and security features. The dual-access design, TSA approval, and heavy-duty construction make these locks a practical choice for protecting valuable equipment, storage cases, and everyday belongings.