Return & Refund Policy

At LockSelect, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help make the return process as simple and straightforward as possible.

30-Day Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return:

Items must be returned with their original packaging.
Proof of purchase, such as an order number or confirmation email, is required.

Please contact us within 30 days of receiving your order to initiate a return.

How to Start a Return

To request a return, follow these simple steps:

Contact Us: Email support@lockselect.com with your order number, the item you'd like to return, and the reason for your return.
Receive Instructions: Our support team will review your request and provide return instructions, including the appropriate return shipping address.
Ship Your Return: Securely package the item and send it back following the provided instructions.
Receive Your Refund: Once your return is received, inspected, and approved, we'll process your refund.

Important: Please contact us before sending any items back. Returns sent without prior authorization may experience processing delays.

Non-Returnable Items

The following items are generally not eligible for standard returns:

Items showing signs of wear, damage, or misuse after delivery
Customized or special-order products

These exclusions do not apply to eligible claims involving defective or incorrectly supplied products, or where otherwise required by applicable law.

If you're unsure whether your item qualifies for a return, please contact our support team.

Return Shipping Costs

Standard Returns: Customers are responsible for return shipping costs when returning an item due to a change of mind, incorrect selection, or other non-defective reasons.
Damaged, Defective, or Incorrect Items: If we confirm that your item arrived damaged, is defective, or differs from what you ordered, LockSelect will cover any necessary return shipping costs.

For your protection, we recommend using a trackable shipping service when returning items at your own expense.

Refunds

Once we receive your returned item, we'll inspect it and notify you whether your refund has been approved.

If approved:

Your refund will be issued to your original payment method.
Refunds will generally be processed within 5–10 business days after approval.
Your bank or payment provider may require additional time to reflect the refund in your account.

If you haven't received your refund after the expected timeframe, please contact us at support@lockselect.com.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as possible, preferably within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

Your order number
A brief description of the issue
Clear photos of the item and packaging, if available

Our support team will review your case and help arrange an appropriate resolution, such as a replacement or refund.

If you discover a product defect after the initial 48-hour period, please still contact us for assistance. Eligible warranty claims and applicable consumer rights are not affected by the recommended reporting timeframe.

Need Help?

If you have any questions about returns, refunds, or an issue with your order, we're here to help.

Email: support@lockselect.com

Our team will be happy to assist you.

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Good quality

They have great quality and easy to use them.

Solid Little Lock

I'm going cross country and need a luggage lock.I bought a different one first from a different manufacturer. It came highly recommended by lock reviewers and one of the AI agents. I couldn't get that lock to accept a new code, and so I refunded it.I then bought a two pack of these because I still wasn't convinced that it would fit into the small holes on my zipper tabs. I have a strange back pack. It is made and sold by the Boss musical instrument company, and is designed to hold my pedal board. I have more zippers than locks. My biggest regret is not simply buying the 4 pack of these.Instructions were clear:This was the entire issue with the first lock. That lock came with a 4 image pantomime of what to do on the back of the package, and nothing was clearly explained. The dial numbers were loose and sloppy. This lock came with an instruction card that unfolded, and explained things easily.Setting the code was ridiculously easy. If you have a bad memory put the code in your secure files folder or something. Because, while you can change the code infinite times, it will always require the current set PIN.I think that this lock is as durable as it can be. If somebody takes a set of bolt cutters to it, it won't last long. But I bet you could run it over with your car for days and it would still work.It's black in color as the pictures show. The numbers are bright white. They click into place and don't feel sloppy, It has a decent weight for a small object.I would never buy a lock based on its looks, but the design team have made a nice looking product.Value for money is a little harder for me to quantify this time. The ONLY reason that I have to buy this lock, is because other people already have the keys to break into it and rifle through my stuff and potentially steal it. Like happened a few months back with that dude's Oscar.I don't find that to be a good value at all!But the price of these locks versus the perceived durability of them means that if I'm forced to buy more TSA locks in the future, I wouldn't hesitate to purchase from this country.

Big sturdy lock with good snap action combination dial, plus backup keys.

This lock has a shackle that is just a hair too big for my gate, but otherwise it is a great lock for many applications, including storage lockers. My gate is a very common gravity latch swinging gate so check your dimensions before purchasing. This shackle is about 5/16" and the hole on the gate is slightly over 1/4" for a 1/4" / 6 mm shackle.Even though it is not suitable for my particular application I am giving it 5-stars for build quality and the ability to easily reset the combination.

Check my photos- Best purchase in a long time!

More than super impressed with these. Excellent quality, super well-made, and the flexible cable allows me to lock all three zippers at once on the outside of my roll-aboard case. What a great value too! Buy these, not any others.

Heavy Duty TSA Combination Lock with Backup Key Access

Review:This 2-pack SURE LOCK TSA-approved combination padlock set provides a versatile security solution for protecting cases, lockers, storage areas, and equipment. The combination of a resettable 4-digit code and backup key access is a convenient feature, giving you an alternative way to unlock the padlock if the combination is forgotten or unavailable.The TSA-approved design makes these locks especially useful for travel and equipment cases that may require inspection. They work well with compatible cases such as equipment boxes, tool cases, camera cases, and other storage containers where secure access is important.The reinforced lock body and hardened steel shackle provide a solid feel and appear built for frequent use. Compared with smaller luggage-style locks, this design offers a more substantial level of protection for larger cases, lockers, and storage applications.The versatility is another strong point. These locks can be used indoors or outdoors for applications such as tool boxes, storage units, gates, sheds, cabinets, and lockers. Having two locks in the package also makes it convenient to secure multiple items or keep a spare available.Pros4-digit combination with backup key accessTSA-approved design for compatible travel casesHeavy-duty construction with hardened steel shackleSuitable for equipment cases, lockers, and storage areas2-pack provides convenient extra coverageConsRequires remembering the combination or keeping the backup key secureNot designed as a replacement for high-security commercial locksSummaryA durable and versatile padlock set that combines convenience and security features. The dual-access design, TSA approval, and heavy-duty construction make these locks a practical choice for protecting valuable equipment, storage cases, and everyday belongings.

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